What We Offer

Change Management

Managing change is more critical than ever as companies are affected by both internal and external influences and are driven to improve their current methods, processes, procedures, and systems. Total Well-Being’s change management experience can help your leaders create change teams that, with coaching and training, can drive their department's change management plan. Our change management consulting can be especially helpful where change initiatives are in danger of failing due to poor planning and lack of attention to the differences between leadership approaches and organizational culture.

Course Development

Total Well-Being develops courses for both internal and external customers who lack the time, manpower, or expertise to analyze, research, compile, draft, and design materials for a high-quality, full-length training course. We design learning events that go beyond just relaying basic information to learners so that you achieve both behavior change and targeted performance levels.

Learning Needs Analysis

A learning needs analysis is conducted in business to determine the gap between associates’ existing skills, knowledge and abilities and those that are needed for the organization to function at the desired level. Once this gap is determined, a decision can be made as to the type of training, if any, that is needed and the best delivery format for that training. A learning needs analysis survey is a great way to learn what types of training people want and/or need. Through targeted questions, you can learn the specific content, delivery methods, and time commitments your group is looking for.

A learning needs analysis will help:

• Identify what skills and knowledge learners already have
• Identify the skills/knowledge/competencies learners need to develop
• Outline and define your expectations and goals
• Establish the need and demand for the learning program you have in mind
• Determine what can realistically be achieved given available resources
• Identify any obstacles or difficulties which may arise
• Provide key information about the learners (so we can know our audience)
• Identify program content that best suits learners' needs
• Determine the most effective delivery format – instructor-led classroom, instructor-led Webinar, self-paced online, or a mix of these and other formats
• Establish the most suitable time to deliver the program and over what time frame
• Outline what results can be expected and if/how these can be measured

Strengthsfinder Coaching and Consulting

Total Well-Being offers coaching to all leaders with the purpose of increasing individual leaders' engagement levels and, ultimately, increasing those leaders' performance levels. The process assumes that a leader has the results from their Strengthsfinders 2.0 questionnaire.

The consulting process begins with a Strengths Performance Coaching Interview to start a dialogue centered on talents and strengths. A second coaching meeting is designed as a follow-up, where the coach helps a leader to synthesize what he or she heard in the first session and to prepare questions for the next follow-up session.

The final sessions of the Strengths Interview are held quarterly to review ongoing strategies, and revolve around three questions that the coach asks the leader each quarter. These questions are intended to help maintain an ongoing dialogue for developing talents into strengths, applying them in the individual’s role, and leveraging them for greater performance.

Team Effectiveness Consulting

Total Well-Being partners with you to help your team become and stay effective in a variety of ways. We can assist you in helping your team communicate better, manage conflict, work collaboratively, and solve problems. The consultant can also coach managers who need support with the basic issues of leading a team. Learning Objectives for each session are determined and agreed upon by the team's leadership. Consulting sessions are delivered via:

• Facilitated group discussions
• Team building activities and debriefings
• Team-based assessments
• Coaching
• Follow-up and feedback

Change Management Meetings

Change Management facilitation can be beneficial when leaders need a facilitator to help their teams move through and understand both the transition and change processes. We begin by meeting with you and your management team to research your goals and to assess where you are within a specific and defined change initiative. We then meet with all pertinent players (possibly your entire team) to help specify and plan your direction going forward. The goal of this meeting is to help your team meet the change head on while remaining productive. While these meeting can be held with just your management team, it can also build “buy in” and commitment to the change initiative when you include everyone in the planning stages.

Customer-Driven Innovation Team Workshop

This workshop, built around Customer-Driven Innovation, is facilitated by a member of Total Well-Being. While not intended as a training session, there are several learning objectives associated with the session. The facilitator begins the workshop by assisting the team in understanding its members’ preferences and talents using the Myers Briggs Type Indicator and the Strengthsfinders talent themes, if appropriate. The facilitator then leads a discussion of innovation styles and the nature of innovation roles, and presents Robert Tucker’s Types of Innovation grid. The session ends with the facilitator assisting the team in brainstorming innovative solutions to current threats and opportunities.

Focus Group facilitation

Total Well-Being can consult with you to guide and facilitate your focus group meetings. We will assist you in developing your questions, preparing the agenda, setting ground rules and capturing participant responses. We can also facilitate the session so you can focus on what is being said, while still ensuring that the information you need to meet the goal of the meeting is collected.

MBTI Team Building facilitation

Using knowledge of the Myers-Briggs Type Indicator (MBTI), teams are guided through an exploration of what they do well as a team, and where there are short-falls. Prior to the session each participant completes the MBTI assessment. We then use the MBTI tool during the session to discuss how to enhance both communication and working relationships. We also explore type differences and enhance team members' understanding of themselves, their motivations, their natural strengths, and potential areas for growth.

Strategic Planning Meeting Facilitation

Total Well-Being partners with you to lead your team through a strategic planning meeting, allowing the leader can participate in the meeting rather than run it. Desired outcomes or goals are discussed prior to the meeting so that the facilitator can guide the group to the end result.

Facilitation may include: leading discussion, monitoring time, capturing ideas, helping people draw conclusions, keeping discussion on track, and/or relevant activities that lead to outcomes during a debrief. Whether you’re looking at long-term goals, or a one-time project, we can help you devise a plan to get results.

Strengthsfinder Team Workshop

This workshop, built around individual talent themes provided by the Strengthsfinder questionnaire, is facilitated by a member of the Learning Resources Group. While not intended as a training session, there are some learning objectives associated with the session. The primary purpose of this workshop is to allow a team to understand its members’ talent themes and to suggest the benefits and opportunities provided by their team profile.

During the session, the facilitator leads a discussion about the source of signature talents and how they can be grown into personal strengths. The facilitator then elaborates on each participant’s unique talent themes. Individuals are encouraged to compare their talents with others on the team. At the end of the session, the facilitator assists the team in brainstorming ways the team can leverage its talents and diminish the negative impacts of the team's missing talent themes.

Team Alignment Workshop

This workshop, built around team alignment, is facilitated by a member of t Total Well-Being. While not intended as a training session, there are some learning objectives associated with the session. The facilitator begins the workshop by assisting a team in understanding its members’ preferences and talents using the Myers-Briggs Type Indicator and the Strengthsfinders talent themes, if appropriate. He or she then leads a discussion on communication styles and the team’s group profile. The facilitator also works with the team to clarify their shared vision, mission and goals. At the conclusion of the session, the facilitator assists the team in developing specific actions to enhance its team effectiveness.

Instructor-led

Following a learning needs analysis, we can either adapt existing materials (manuals, Powerpoint presentations) or create all new materials for an instructor-led training course. Materials can include:

• A leader’s/facilitator’s guide
• Participants’ workbooks
• Powerpoint presentations
• Instructions, handouts, and materials for activities and exercises
• Job aids and quick reference tools for back on the job

Computer-based

Whether you want to demonstrate how to use a new software application or train associates on a specific “soft skill”, we can create a computer-based training (CBT) module that fits your needs. We use Adobe’s Captivate 3 software to create self-paced CBTs that can be posted on the Portal, burned to CD-ROMs, or both.

With Adobe Captivate 3, we can:

• Use full-motion recording to capture screen shots, mouse movements, and keystrokes while demonstrating a software application
• Add audio narration, music, and sound effects to a CBT
• Add interactivity to any CBT with click boxes, rollovers, and text entry fields
• Add graphics, photos, animations, text animations, and video to a CBT
• Create quizzes to check how well learners understood what they just learned
• Import existing Microsoft PowerPoint slides into a CBT
• Publish CBTs to a variety of different output formats (.swf, .exe, and Microsoft Word)
• Create CBTs that are closed captioned and Section 508 compliant